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The Economist | Weekly Digest November 22, 2013: A Crisis of Culture

The Economist

The Economist
Weekly Digest
Issue #4
In this issue we examine the role of ethics in financial services; we consider why fraud is on the rise; and we ask whether good customer service does reap strong financial returns.
Analysis
53% of financial services executives say that the banking sector has to be flexible on ethical standards. A new Economist Intelligence Unit report, sponsored by CFA Institute, examines the role of integrity and knowledge in restoring culture in the financial services industry.

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he hype and the hopeThe hype and the hope: The road to Big Data adoption in Asia-Pacific
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report imageHow are companies adapting to shifting customer preferences?
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report imageStrategies for managing customer and supplier risks
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report imageThe Search for Growth
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Opinion
logoFraud on the rise
Information-related fraud is common and evolving, but many companies are not prepared if things go wrong.

Zoe Tabary, Research Editor, Economist Intelligence Unit
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report imageNo excuse for complicity in corruption
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report imageHeart of darkness—fighting CVD is all in the mind
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report imageUnder the weather
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report imageHas state intervention in banking gone too far?
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Upcoming events
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Understanding the financial implications of customer service

Return on Service Is good customer service a necessity or nicety? Whether you are a customer services executive, a CEO or a business expert who's interested in how customer care affects the bottom line -- join us to discover the link between customer service and company profit by registering to our free webinar on January 16th from 15.00 - 16.30 GMT.
Monica WoodleyMonica Woodley
Managing Editor,
Economist Intelligence Unit
Allan EvansAllan Evans
Global Head of Clients & Markets,
BDO
Eric FratermanEric Fraterman
Customer focus consultant
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DEC
2
2013
The African High-Growth Markets Summit
Addis Ababa
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DEC
3
2013
The Economist Innovation Awards
On-line wavecast
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5
2013
China Summit
Beijing 
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DEC
6
2013
Bellwether Series 2013: China
Beijing
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JAN
15
2014
Indonesia Summit 2014
Jakarta
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FEB
13
2014
Feeding the World
London
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