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Jan 12, 2012

Smartcompany News and Analysis: Coalition's flexible work plans, Qld tourism hit by insurance woes, Stayz in technical glitch, Why state franchise laws are needed: WA MP

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Today on SmartCompany, we look at house rental operators caught up in a technical glitch at, find out what people think of the Coalition's preliminary workplace relations policy, and speak to the architect of the new franchising bill in Western Australia.

And in Entrepreneur Watch, SmartCompany editor James Thomson extracts the key lessons from retailer Noni B's turnaround.

Advertising and Marketing
MARKETING STRATEGIES: Should you exceed your customers’ expectations?
The worst marketing slogan of the 20th century has to be "Exceed your customers' expectations". Here's why. BY TOM MCKASKILL.

Managing People
How I drive my business with training
Two Men and a Truck founder Richard Kuipers brags he has one of the lowest turnover rates in his industry – and reveals how he keeps his staff happy. BY PATRICK STAFFORD.
Business Training

Aunty B
I’ve sacked my manager for stealing. Should I go to the police?
The right thing to do is to collect the evidence and take it to your accountant. Once you're sure you can prove the theft, head to the cops.
Aunty B

Online sales
Chris Thomas
With the NBN rolling out we’re all (eventually) going to enjoy much faster internet connection speeds in the not too distant future.
Chris Thomas

Selling strategies
Trent Leyshan
When you are stressed, time-poor, under pressure, and running around late all the time, chances are you are not preparing perfectly and your results will always reflect this.
Trent Leyshan

Gen-Y Millionaire
Kirsty Dunphey
Being named the Real Estate Institute of Tasmania's Property Manager of the Year has resulted in an even more important prize.
Kirsty Dunphey

Entrepreneur Watch
James Thomson
Noni B’s remarkable profit upgrade is a small step in the right direction for retai

Financial and Forex Info News | PiNG News: Fire alerts to pick up phone locations

Fire alerts to pick up phone locations
Stephen Lunn The new emergency warning system will become national by next summer
Bid to scupper Telstra separation
Mitchell Bingemann and Annabel Hepworth MACQUARIE Telecommunications is trying to stop the Telstra-National Broadband Network deal.
Bupa wants to mine e-health data
Karen Dearne BUPA wants to mine anonymous clinical data in the national e-health records system for at-risk patients' benefit, it claims.
Diagnostics delayed in e-health plan
Karen Dearne WORK on integration of diagnostic images into the government's personally controlled e-health record scheme is yet to commence.
Rural sites overlooked in e-health plan
Karen Dearne RURAL communities say they've been overlooked with lead sites for the e-health record rollout focused on well-equipped centres.
Calls for greater e-health transparency
Karen Dearne THE Consumers Health Forum has called for greater accountability in governance arrangements the e-health record system.
ACMA not for turning on spectrum sale
Nick Leys THE communications regulator will not be influenced by political considerations when it sets the reserve for digital spectrum.
Inside the black box of video game addiction
andrew trounson VIDEO game addicts feel more depressed than moderate gamers but it may be a symptom, not a cause, of mental health problems.
Parents 'must watch out for bullying'
PIA AKERMAN PARENTS need to keep track of their children's internet use, says the family of a bullied Melbourne schoolgirl who took her own life this week.
US First Lady joins Twitterverse
US First Lady Michelle Obama quickly snapped up tens of thousands of Twitter followers Thursday, as she signed on with the social network.
China Xbox workers in suicide bid
SOME workers assembling Microsoft Xbox video game consoles  in China threatened to commit suicide over a job dispute.
Google in new China push
Amir Efrati and Loretta Chao GOOGLE, which pulled its web-search engine out of mainland China two years ago, has renewed its push to expand there.
Click here for all headlines

IT Business
Rocky road for BlackBerry
Women struggle to land top jobs
How to nab a job at Google
Device 'elevates' iPad keyboard
Exec Tech
Chip war may thin notebook to $679
Ford serves a fuel Fusion blend
Nintendo Wii goes touchscreen
Lenovo at peace with YOGA
What's on show at CES
Chris Griffith in Las Vegas FROM Windows 8 devices to Google TV, the annual Consumer Electronics Show in Las Vegas won't be short of exciting new gadgets.