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Nov 22, 2011

Smartcompany News and Analysis: Rich list family’s olive business collapses, Spotify targets Australia, Lessons from Qantas’ Twitter fail, Unions step up job security push

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Today on SmartCompany we look at the collapse of a large olive grove business owned by Perth’s famous Kailis family, which has been placed in administration just a year after raising $25.5 million from investors. We also look at how music streaming service Spotfiy could change the Australian market and ask whether Australian retailers are experiencing the worst conditions in 30 years. Plus in Entrepreneur Watch, James Thomson looks at Anthony Pratt’s latest move into green power and asks whether it could represent a new chapter for the Visy empire.

And don’t miss our latest free eBook, Getting Social with your customers: 10 social media tips. You’ll get tips on Facebook, LinkedIn and how to deal with bad online reviews.

For all this and more, head to our home page.

Lunch with an Entrepreneur
The art of handling complaints
Jo Ucukalo noticed that she was good at handling complaints, and after taking on disputes for friends and family, Handle My Complaint was born. BY MADELEINE HEFFERNAN.
Lunch with an entrepreneur

Industry Trends
Building solid foundations
A strong demand for home ownership is helping increase residential building market revenue.
Industry Trends

Aunty B
What should I do about my moody, rude employee?
First and foremost take all the emotion out of this. This is a professional issue despite the family connections, so take her through the three warnings process.
Aunty B

Digital Bottom Line
Brendan Lewis
All too often you see staff members getting ticked off, as they believe they are being ridden and have no flexibility, when in reality they are just getting suggestions.
Brendan Lewis

Gen-Y Millionaire
Kirsty Dunphey
I don't care how smart, talented, trained or educated you are, in your professional life time and time again, you're going to be hit with questions to which you don't know the answers.
Kirsty Dunphey

Property Investor
Michael Yardney
The key to success is not to let your fears scare you into inaction, but to use them to prepare you for action.
Michael Yardney

Entrepreneur Watch
James Thomson
Anthony Pratt’s vision for waste-fired power plants represents another step down a road paved by his father Richard.
James Thomson

NYT Clobal Update: Egypt Military Pledges Faster Handover to Civilian Rule


Global Update 

 

TOP NEWS

Egypt Military Pledges Faster Handover to Civilian Rule

By DAVID D. KIRKPATRICK and ALAN COWELL
The ruling military council said it would name a new cabinet and move to civilian rule by June, in a deal made with Islamist groups that might not satisfy liberal parties.

Europe Banks Seek More Cash From Central Bank

By JACK EWING
Banks clamored for emergency funds Tuesday, borrowing the most since mid-2009, in a sign of the toll of the crisis.

I.M.F. Provides New Short-Term Credit

By ANNIE LOWREY
The International Monetary Fund introduced a six-month liquidity line, extending help to countries at risk from the euro zone crisis.
Multimedia

Video: TimesCast

Responding to pressure from protesters, Egypt's military council agreed to speed up the transition to civilian rule.
Opinion

Opinionator | Borderlines

The Way We Were

By FRANK JACOBS
In an Age of Lead, it's easy for countries to dream of a Golden Era when they were stronger - and much bigger.
WORLD

Turkish Leader Calls for Assad to Resign in Syria

By SEBNEM ARSU
The criticism by the Turkish prime minister, Recep Tayyip Erdogan, of the Syrian president, Bashar al-Assad, was not unexpected, but it was notable for its direct language.

Hague Prosecutor Opens Door to Libya Trial of Qaddafi Son and Aide

By MARLISE SIMONS
The chief prosecutor of the International Criminal Court said two men, the son and a onetime aide of Col. Muammar el-Qaddafi, may be tried in Libya as long as the international court is involved.

Tunisia's Newly Elected Assembly Gets to Work

By THE ASSOCIATED PRESS
Lawmakers held their inaugural meeting Tuesday, ready to start shaping the constitution and the democratic future of the country that sparked the Arab Spring uprisings.
BUSINESS

Debt Crisis Lurches Toward Heart of Euro Zone as Rifts Grow

By STEPHEN CASTLE AND DAVID JOLLY
Sharply divided European leaders faced multiplying signs that the debt crisis was striking at the heart of the euro zone.

Rome Gets New Respect at European Union

By STEPHEN CASTLE AND LIZ ALDERMAN
The new Italian leader, Mario Monti, is seen in Brussels as the best hope for curbing Italy's debt and reviving growth.

Seoul Votes a Chaotic Yes to Free Trade With U.S.

By CHOE SANG-HUN
Amid tear gas, President Lee Myung-bak's ruling party pushed a pact through Parliament, ratifying a deal that has sharpened Seoul's political divide.
TECHNOLOGY

Separating You and Me? 4.74 Degrees

By JOHN MARKOFF and SOMINI SENGUPTA
Scientists at Facebook and the University of Milan reported on Monday that the average number of acquaintances separating any two people in the world is not six but 4.74.

Hewlett's Profit Falls 91%, but It Beats Expectations

By QUENTIN HARDY
After a tumultuous 16 months, Meg Whitman, the new chief executive of the technology company, said it would rebuild, focusing on development of its existing businesses.
Media Decoder Blog

Penguin Suspends E-Book Availability to Libraries

By JULIE BOSMAN
The publisher, citing security concerns that it did not explain, said new e-book titles would be delayed for libraries, angering librarians.
SPORTS

With Blatter, the Main Problem Isn't Racism

By ROB HUGHES
Although the head of FIFA had to apologize for comments about how to deal with racism on the field, his bigger problem is the taint of corruption that lingers around soccer's ruling body.

Giant Slalom Skiers Object to Equipment Mandate

By TIM MUTRIE
Citing safety reasons, the International Ski Federation wants giant slalom skiers to use straighter, longer skis. The change is meeting with opposition.

Mariners' Dutch Outfielder Killed; Brother Is Suspect

By ANDREW KEH
The police, responding to a call, found the Netherlands native bleeding at a home in Rotterdam, and his brother has been arrested in the case.
U.S. NEWS

Kansas Abortion Prosecution Loses Some Steam, but Fire Is Still Hot

By A. G. SULZBERGER
A district attorney was forced to drop all felony charges in a case against Planned Parenthood, but an investigation into document destruction is under way.

Pull of Family Reshapes U.S.-Cuban Relations

By LIZETTE ALVAREZ
Taking advantage of looser restrictions, younger Cuban-Americans who still have strong family ties to the island have been visiting and sending money with regularity.

California's Campus Movements Dig In Their Heels

By JENNIFER MEDINA
The Occupy movement, on California college campuses, at least, is transforming itself into a student-led crusade against increases in tuition.
OPINION
Op-Ed Columnist

Decline and Fall

By ROGER COHEN
Gloom has settled on the world. Even the French are no longer sure their culture is superior.
Op-Docs

'The Umbrella Man'

By ERROL MORRIS
On the 48th anniversary of the assassination of President John F. Kennedy, Errol Morris takes a critical look at the one man seen standing under an open black umbrella at the site.
Op-Ed Contributor

Tax Write-Off Now, Charity Later

By RAY D. MADOFF
Donors to certain charitable funds receive the tax deduction as soon as they make their contribution, but their money is allowed to languish for decades or even centuries.

The AustralianIT - PiNG: Demand for specialty IT skills spikes



Demand for specialty IT skills spikes
Jennifer Foreshew AN increased investment in e-commerce has seen demand for specialty skills spike by 35 per cent in the past two quarters.
 
e-Health authority to live on
Karen Dearne THE National e-Health Transition Authority will live on beyond June 2012, with federal and state government funding continuing.
 
OBT appoints Sydney-based director
Paul Broekhuyse CLOUD services provider OBT has appointed Peter Besser as the company’s first Channel Development Director based in Sydney.
 
Facebook building a smart phone
FACEBOOK has joined with Taiwan's HTC to build a customized smartphone powered by Google's Android mobile operating system.
 
HP looks to reset after earnings slump
Ben Worthen HEWLETT-PACKARD has announced a sharp drop in quarterly profit and issued a cautious outlook for the current period and year.
 
Microsoft buys search engine for Xbox
MICROSOFT has bought VideoSurf, an online video search engien that it plans to integrate into its Xbox Live platform.
 
WikiLeaker set to face military court
BRADLEY Manning, the US soldier alleged to have given WikiLeaks a trove of secret documents, will face a military court next month.
 
Netflix shares hit 20-month low
NEFLIX'S stock price has plunged to its lowest point in more than 20 months.
 
Online retailers creep up on Christmas
Stu Woo, Miguel Bustillo "CHRISTMAS creep" is spreading through the internet.
 
Bigger picture for online learning
Bernard Lane THE University of New England and education technology company Pearson this month struck a seven-year commercial deal.
 
Airline faces Twitter backlash
Nic Christensen IT was meant to create goodwill, but instead Qantas handed disenchanted consumers a stick to beat it with.
 
NAB picks Melbourne data centre
Fran Foo NATIONAL Australia Bank will move into a 5000 square meter data centre come 2013 after inking a deal with supplier Digital Realty Trust.
Click here for all headlines

 
IT Business
 
Telstra lets slip on 4G handsets
Phone charging at work banned
Cloud developing on Telstra's horizon
Attachmate to give life to Novell
 
 
Exec Tech
 
Cloud pushes limits for home storage
Halo tragics' happy Anniversary
Skyrim to be the scourge of summer
Slow uptake for 3D TV
 
 
Opinion
Rewards for would-be e-book writers
David Frith DEVELOPMENTS keep coming in the intriguing world of electronic books.